Privacy Policy

EtherXAI is an AI automation and technology business providing services such as AI agents, voice AI solutions, chatbots, workflow automation, integrations, and related software and consulting services.

The information we collect depends on how you interact with EtherXAI.

Information You Provide Directly

When you submit a form, request an AI audit, contact us, request information about our services, or otherwise interact with us, we may collect:

• Your name
• Email address
• Phone number, when voluntarily provided
• Business or company information
• Information about your business, operations, challenges, requirements, or use cases
• Information submitted through forms, questionnaires, or audit requests
• Messages and other communications you send to us
• Any other information you voluntarily provide

For certain free tools or AI audits, we may require your name and email address so that the requested output can be generated and delivered to you.

A phone number may be optional unless it is specifically required for a particular service or communication method.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Approximate geographic information
• Date and time of visits
• Website interaction and usage information

We currently use Google Analytics to help us understand how visitors use our website.

Google Analytics and similar technologies may use cookies, identifiers, or other technologies depending on the configuration of our website and your browser.

We may use the information we collect to:

• Provide and operate our website and services
• Generate and deliver requested AI audits, reports, or other resources
• Respond to inquiries and service requests
• Communicate with prospective or existing customers
• Understand your business requirements
• Evaluate whether EtherXAI's services may be suitable for your business
• Provide demonstrations of our AI systems
• Develop, operate, maintain, and improve our services
• Troubleshoot technical issues
• Analyze website usage and performance
• Maintain security and prevent fraud or abuse
• Maintain business and administrative records
• Comply with applicable legal obligations
• Enforce our agreements and protect our legitimate business interests

Information submitted through a service request or AI audit may also be treated as information from a prospective business lead and may be used by EtherXAI to communicate with you about the request you made or potentially relevant EtherXAI services.

Where required by applicable law, we will obtain appropriate consent before sending marketing or promotional communications.

You may opt out of promotional communications at any time by using the unsubscribe method provided in the communication or by contacting us at support@etherxai.com.

EtherXAI develops and uses artificial intelligence and automation technologies.

When you interact with an AI-powered feature, AI audit, chatbot, voice agent, demonstration, or similar service, information you provide may be processed automatically to generate responses, reports, recommendations, summaries, or other outputs.

Depending on the service being used, information may be transmitted to third-party technology and AI providers such as:

• OpenAI
• Vapi
• ElevenLabs
• Cloud hosting providers
• Automation and integration providers
• Other technology providers required to operate a particular AI system

The exact providers used may change as our technology stack evolves.

We seek to share only the information reasonably necessary for the relevant service to operate.

AI-generated information may occasionally be incomplete, inaccurate, or inappropriate for a particular situation and should not automatically be treated as professional, legal, medical, financial, or other specialist advice.

EtherXAI does not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless such processing is clearly disclosed and lawfully implemented.

Our website may allow visitors to provide information about their business in exchange for a free AI audit, report, assessment, or other automatically generated resource.

Information submitted for these purposes may include details about:

• Your business
• Your current processes
• Business challenges
• Services offered
• Operational requirements
• Automation opportunities
• Other information you voluntarily provide

This information may be processed by AI systems in order to generate the requested audit or output.

The resulting report may then be delivered to the email address you provide.

Information submitted through these tools may also be retained as part of our business records and prospective customer records in accordance with the retention practices described below.

EtherXAI may provide AI voice agents, voice demonstrations, or other voice-enabled services.

When you interact with such a service, your voice, statements, phone number, call metadata, transcripts, or related information may be processed by third-party voice and AI infrastructure providers.

For example, some of our voice systems may use providers such as Vapi, OpenAI, or ElevenLabs.

Where voice recordings or transcripts are generated, they may be processed or temporarily stored by the third-party provider operating the underlying voice infrastructure.

EtherXAI does not generally maintain its own separate local archive of voice recordings or transcripts generated through website voice demonstrations unless required for a specific service, troubleshooting purpose, customer engagement, legal requirement, or expressly disclosed use.

Retention performed by a third-party provider may be subject to that provider's own technical configuration, data-processing terms, and retention policies.

Where applicable law requires notification or consent for the recording of a call, appropriate disclosures or consent mechanisms should be provided before recording.

EtherXAI may in the future communicate with users and customers through WhatsApp or other business messaging platforms.

If you choose to communicate with EtherXAI through WhatsApp, we may process information such as:

• Your phone number
• WhatsApp profile information made available to us
• Messages you send
• Attachments or media you voluntarily provide
• Message timestamps and delivery information
• Information relating to your inquiry or business

We may use this information to:

• Respond to your messages
• Provide requested information or services
• Qualify business inquiries
• Provide customer support
• Arrange consultations or appointments
• Send transactional or service-related communications
• Follow up regarding a request you have made

Where required, EtherXAI will obtain appropriate permission before initiating business or promotional communications through WhatsApp.

Users may request that messaging stop at any time.

Communications made through WhatsApp are also subject to the privacy and data-processing practices of WhatsApp and Meta.

At present, our primary use of contact information is to provide requested services, resources, responses, and related business communications.

We may introduce additional promotional or marketing communications in the future.

Where required by applicable law, we will send such communications only after obtaining appropriate consent or where another lawful basis permits the communication.

You may withdraw marketing consent or request that promotional communications stop at any time.

Withdrawing marketing consent does not prevent us from sending necessary service-related communications.

We use analytics services, including Google Analytics, to understand how visitors use our website and to improve website performance and user experience.

Analytics providers may process information such as:

• Device information
• Browser information
• IP address
• Website interactions
• Pages visited
• Approximate location
• Traffic source
• Session information

Depending on how these services are configured, they may use cookies or similar technologies.

We may modify, replace, add, or remove analytics technologies as our website evolves.

Where applicable law requires consent for non-essential cookies or similar tracking technologies, we will implement appropriate consent mechanisms.

Information submitted directly through our website may be stored using third-party business and cloud services.

For example, lead and inquiry information may currently be stored in Google Sheets and related Google services.

Information may also pass through email systems, hosting providers, AI providers, automation platforms, or other systems required to process a request.

We do not sell databases of personal information.

We may share personal information with third parties when reasonably necessary to operate our business or provide our services.

These may include:

• Cloud hosting providers
• Email providers
• Analytics providers
• AI model providers
• Voice AI providers
• Automation platforms
• Infrastructure and software providers
• Business productivity services
• Professional advisers
• Contractors or service providers working on our behalf

Examples of providers that may be involved in our current technology infrastructure include Google, OpenAI, Vapi, and ElevenLabs.

We may also disclose information where reasonably necessary to:

• Comply with applicable law or a valid legal request
• Protect EtherXAI, our customers, or other individuals
• Investigate fraud, abuse, or security incidents
• Enforce contractual rights
• Complete a merger, acquisition, restructuring, financing, or transfer of business assets

Third-party providers may process information according to their respective agreements with EtherXAI and, where applicable, their own privacy policies.

EtherXAI provides AI automation, software, integrations, voice agents, chatbots, and related technology services to other businesses.

In providing these services, EtherXAI may process personal information belonging to a client's customers, prospects, employees, users, or other individuals.

In these circumstances, the EtherXAI client may determine why and how the information is processed and may act as the data controller, Data Fiduciary, business, or equivalent responsible entity, while EtherXAI may act as a processor, Data Processor, service provider, or technology provider on the client's behalf.

When EtherXAI processes information solely on behalf of a client:

• The client's privacy policy may primarily govern that processing.
• Requests concerning the information may need to be directed to the relevant client.
• EtherXAI will process such information according to its agreement with the client and applicable law.

EtherXAI customers are responsible for ensuring that they have the appropriate legal authority, notices, permissions, and consents necessary to provide personal information to EtherXAI for processing.

EtherXAI is based in India and provides services to customers and users internationally.

Our technology providers and infrastructure may operate servers or personnel in India, the United States, the European Union, or other countries.

As a result, information may be transferred to or processed in a country other than the country where you are located.

Where required by applicable law, we will seek to use appropriate contractual, organisational, or technical safeguards for international transfers of personal information.

EtherXAI retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

As a general practice, prospective lead and inquiry information may be retained for up to approximately 12 months after the relevant interaction or business relationship becomes inactive.

Certain information may be retained for a longer or shorter period when necessary to:

• Provide an ongoing service
• Maintain business records
• Resolve disputes
• Enforce agreements
• Prevent fraud or abuse
• Maintain security
• Meet accounting, tax, regulatory, or legal obligations
• Establish, exercise, or defend legal claims

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it.

Data processed by third-party platforms may also be subject to their respective retention periods.

We take reasonable technical and organisational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, authentication mechanisms, secure infrastructure, restricted administrative access, and reputable third-party service providers.

However, no website, transmission method, storage system, cloud platform, or internet-based service can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information.

Depending on where you live and the privacy laws applicable to you, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of marketing communications
• Request information about how your information is processed
• Request portability of certain information where applicable
• Submit a complaint to an appropriate data protection authority

Not every right applies in every jurisdiction or circumstance.

To exercise a privacy right, contact:

support@etherxai.com

We may need to verify your identity before fulfilling certain requests.

You may request deletion of personal information associated with you by sending an email to:

support@etherxai.com

Please use a subject such as "Data Deletion Request" and provide enough information for us to identify the information associated with your request.

After verifying the request where necessary, we will delete or anonymize applicable personal information within a reasonable period, subject to information that we are permitted or required to retain for legal, security, contractual, accounting, fraud-prevention, or legitimate business purposes.

Where information is being processed by EtherXAI solely on behalf of one of our clients, we may direct your request to the relevant client or assist that client in responding to the request.

Our website and services may contain links to, integrate with, or rely upon third-party websites, applications, APIs, or platforms.

We do not control the independent privacy practices of third parties.

We encourage you to review their privacy policies before providing personal information through their services.

EtherXAI's website and services are primarily intended for businesses and adults.

Our services are not intentionally directed toward individuals under the age of 18, and we do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to EtherXAI without appropriate authorization, please contact us at support@etherxai.com so that we can review and, where appropriate, delete the information.

Where applicable privacy law requires us to identify a legal basis for processing personal information, our processing may rely on one or more of the following:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract with you
• Compliance with legal obligations
• Our legitimate interests in operating and improving our business, where permitted by law
• Other lawful uses recognized under applicable data protection legislation

The legal basis applicable to a particular activity may depend on your location and the nature of the interaction.

We may update this Privacy Policy periodically to reflect changes in our:

• Services
• Technology
• AI providers
• Business operations
• Data-processing practices
• Legal or regulatory requirements

When we make changes, we will update the "Last Updated" date at the top of this page.

Material changes may also be communicated through our website or other appropriate means where required.

We encourage users to review this page periodically.

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, contact us at:

For privacy-related inquiries, access requests, corrections, or deletion requests, please use the email address above.